Pricing and Billing Rules

All prices are net prices in Polish zloty (PLN). We add VAT according to your tax status and registered office (companies from Poland: 23%; EU VAT payers from other countries after verification of the EU VAT number, and companies from outside the EU: no Polish VAT); you see the tax amount at the time of purchase.

1. How billing works in Heroify

In Heroify, the word "assessment" means two things: the set of tests you create for a position, and the unit you buy. You can bill the same set of tests in one of three ways, which can be combined within one Account:

1. Per assessment: you buy a Standard or Pro unit and use it to activate an assessment for 30 or 60 days; during that time you invite any number of candidates.
2. Per candidate: you buy a candidate package (10, 50 or 100); each candidate in the package is one Slot for one candidate as defined in the Terms and Conditions. An assessment billed in this mode doesn't use up a Standard/Pro unit, and each candidate who completes it uses up one Slot. The same person completing two different assessments uses up two Slots.
3. Annual Subscription: a pool of assessments, each activated for 90 days.

You choose the billing mode at the first activation of an assessment, that is, when you make it available to candidates; a draft and the internal preview don't require choosing a mode and don't use up units.

2. Free plan

After creating an Account, you can use the Platform free of charge to get to know it:

• one User,
• up to five Assessment drafts with internal preview,
• after Account verification: a one-time allocation of 3 Slots for test candidates, valid for 365 days (real completions, full results).

Account verification starts automatically once you confirm your e-mail address and takes up to 24 hours; you don't need to do anything. The free plan has no time limit; we close Accounts inactive for 24 months under the rules in § 4.12 of the Terms and Conditions.

3. Single Assessments

The active period runs from the moment of activation, that is, when you make the Assessment available to candidates. An Assessment in internal preview (before it's made available to candidates) doesn't use up a purchased unit and doesn't start the active period.

Assessment extension (uses a unit from your balance, doesn't trigger a payment). You can extend an active Assessment by another period, using up another unit from your balance: manually at any time, or automatically if you turn on automatic extension. Automatic extension only uses units you already have; it never triggers a payment and never buys additional units. Before the end of the active period, we remind you by e-mail that the Assessment is about to expire and whether it'll be automatically extended from your balance. If there's no unit in your balance, the Assessment becomes inactive. You can reactivate an expired Assessment, which starts a new period and uses up a unit.

Changing the variant. If you use a unit of a higher variant at reactivation or extension, the Assessment moves to that variant for the next period; there's no charge other than the unit used. At extension, you can't move to a variant lower than the current one or the one most recently scheduled; this is only possible at reactivation after expiry.

Validity of purchased units. You can activate a purchased Assessment within 365 days of the purchase date (the purchase date is the day the payment is recorded); after that time, an unused unit expires. The expiry of a unit doesn't shorten an Assessment that has already been activated with it. The active period (30 or 60 days) only starts running after activation. A unit returned to your balance (section 6) keeps its original expiry date, and if that date has already passed, it's valid for 30 days from the return. Units purchased before 22 September 2026 keep the expiry date agreed at purchase.

Extension scheduled in advance. Scheduling the next period uses up a unit at the moment of scheduling. If you deactivate the Assessment before the scheduled period begins, the unit for that period returns to your balance (within 5 business days of deactivation at the latest); the unit for a period that has already begun is subject to the refund rules in section 6.

4. Candidate packages (Slots for candidates)

Each candidate in a package is one Slot for one candidate (Terms and Conditions § 1); below we use the word "Slot" when we mean the unit, and "candidate" when we mean the person. An Assessment billed per candidate has no end date, but Slots are valid for 12 months (365 days) from the purchase date (the day the payment is recorded). Slots purchased before 22 September 2026 keep the terms from the day of purchase.

A Slot is reserved the moment a candidate starts the Assessment and used up once the completion is submitted. If the Slot pool is empty, you can still send an invitation, but the candidate won't start the Assessment until you buy more Slots; a candidate who returns to a completion they've started before the time to finish runs out continues it without reserving another Slot. If a candidate doesn't finish the Assessment within the time shown before starting, the completion is marked as abandoned no later than 24 hours after it started, and the Slot returns to the pool (as long as it hasn't expired yet). The same candidate can't start the same Assessment again on their own; you can request a retake from Heroify (contact@heroify.co). A retake reserves a new Slot (used up on completion), is marked in the results and doesn't remove the result of the first attempt.

5. Annual Subscription

The Subscription is annual and paid upfront for the whole period; the "per month" price on the Platform is the annual price divided by 12, not a monthly payment. You can buy the Podstawowy plan on the Platform or by writing to contact@heroify.co; the terms are the same. Higher plans: custom offer. Tiers 2 to 5 are priced individually and set up after you contact sales; their terms are set out in the offer and the Service Agreement.

Assessments in a Subscription have an active period of 90 days. The pool of Assessments is granted at the start of each annual period; unused Assessments don't carry over to the next period.

Paying for the next year. This is different from extending a single assessment under section 3: there you use up a unit from your pool, here you pay for a new annual period. The Subscription renews for another 12 months only once you pay for the next period; without payment, it expires at the end of the paid period. At least 30 days before the end of the period, we send a pro forma invoice for the next year with a payment due date and information on how to cancel; paying the pro forma invoice renews the Subscription. You can cancel at any time by writing to contact@heroify.co or in your billing settings, if that option is available in your Account; cancellation takes effect at the end of the paid period, and until then you keep your access and your remaining Assessments.

Unpaid next period. If the payment for the next year doesn't arrive by the end of the paid period, your Subscription entitlements and unused Assessments expire at its end; Assessments already activated keep running until the end of their 90 days, along with access to their results and export. No payment means the Subscription expires; no amount is then owed to Heroify for the unpaid period. A later payment starts a new year from the day the payment is recorded, with a new pool.

Ending early. Possible only by agreement with Heroify (contact@heroify.co). Unused Assessments are forfeited without a refund, unless we agree otherwise.

6. Refunds

• Assessment: you can return a unit to your balance if you deactivate the Assessment within 72 hours of the start of the active period and no external candidate has completed it. A return is available once in a given period. The returned unit goes back to your Account balance; this is not a refund of money. Units for scheduled periods that haven't started yet return to your balance within 5 business days of deactivation at the latest.
• Sole trader for whom the contract is not of a professional nature (a natural person running a business for whom the purchase is not of a professional nature): right of withdrawal within 14 days of purchase. If, at your express request, we start providing the service before the 14 days are up (activation of an Assessment, use of a Slot, start of a Subscription), on withdrawal we refund the price reduced proportionally by the part used: for an Assessment according to the elapsed part of the active period, for Slots according to the Slots used, for a Subscription according to the elapsed part of the period (§ 4.6 of the Terms and Conditions).
• Money refunds, payment complaints and disputes (chargebacks): we review these individually within 14 days of your report to contact@heroify.co. A money refund is due in the case of an incorrect or double charge, and when the purchased service can't be used due to Heroify's fault. Used units are non-refundable. Opening a dispute with the payment operator without contacting us first may result in a suspension of your ability to activate new Assessments and invite candidates until the matter is cleared up; we inform you about the suspension by e-mail, and you keep access to the results already collected and to data export.
• Slots for candidates and Subscription: non-refundable after purchase, subject to the common exceptions below.
• Common exceptions for all models: (a) an incorrect or double charge, and inability to use the service due to Heroify's fault: a money refund; (b) termination of the contract due to a justified objection to a new Sub-processor for which no other solution was found, or due to non-acceptance of a change to the DPA (DPA clauses 5.4 and 13.3): a refund of the proportional part of the fee for unused units (for packages: according to the number of unused Slots; for a Subscription: according to the number of full months remaining until the end of the paid period); (c) non-acceptance of changes to the Terms and Conditions: use of the purchased units until the end of their validity on the existing terms (§ 11.4 of the Terms and Conditions); (d) cases arising from mandatory provisions of law. The rule "used units are non-refundable" doesn't exclude a complaint about a defectively provided service.

7. Payments and invoices

• Payments are handled by the payment operator Stripe Payments Europe, Ltd.; the operator doesn't issue invoices on behalf of Heroify. The available payment methods (including payment cards and local methods such as BLIK) are shown at the time of purchase and may change. Heroify doesn't store card data.
• Before your first purchase, you fill in your billing details: name, address, country, NIP (Poland) or EU VAT number (other EU countries) or a declaration of business status (outside the EU), and an e-mail address for invoices. We verify the EU VAT number in the VIES system; the purchase is possible after successful verification.
• We issue an electronic invoice once the payment is recorded and send it by e-mail to the invoice address; it's also available in the Billing tab.
• A purchase can be made by the Account administrator. Other Users can send the administrator a purchase request from within the Platform.

8. Additional services

9. Changes to the Pricing

Each purchase is governed by the version of the Pricing in effect on the purchase date, which you accept at the time of purchase. Changes to the Pricing don't affect units already purchased, which keep the terms from the day of purchase; they apply to new purchases and to subsequent Subscription periods announced at least 30 days in advance.

Contact

Sales and billing questions: contact@heroify.co. Complaints: contact@heroify.co (14 days to respond).