Ecommerce Operations Manager Job Description

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Read more about the role and use the job description template below to attract the best candidates.

Role overview

An Ecommerce Operations Manager ensures smooth online retail processes by overseeing logistics, inventory management, customer experience, and data analysis. A great candidate has a deep understanding of e-commerce platforms and technology, strong leadership skills, and a knack for problem-solving. They should be able to streamline workflows, optimize sales, and maintain customer satisfaction, while also keeping up with industry trends and competition.
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Job description template

As an Ecommerce Operations Manager, you will be responsible for overseeing the daily operations of an online retail business. You will be in charge of managing inventory, optimizing product listings, and ensuring the website is running smoothly. Additionally, you will be responsible for customer service, order fulfillment, and shipping logistics. The ideal candidate will have a strong background in ecommerce, with a focus on operational efficiency. You should be able to work independently, as well as collaboratively with other teams to ensure the success of the business. If you have a passion for ecommerce and a proven track record of success, we encourage you to apply.


  • Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
  • Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
  • Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
  • Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
  • Led and mentor e-commerce team members to develop their skills and achieve company goals.
  • Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
  • Ensure compliance with all applicable laws and regulations related to e-commerce operations.


  • 5 years in e-commerce operations
  • Proven experience in inventory management
  • Expertise in logistics and fulfillment
  • Strong vendor management skills
  • Experience with e-commerce platforms
  • Exceptional problem-solving abilities
  • Knowledge of customer service best practices
  • Ability to analyze data and create reports
  • Excellent communication and interpersonal skills
  • Keen attention to detail and organizational prowess

Frequently asked questions

What exactly does an Ecommerce Operations Manager do?

An Ecommerce Operations Manager is responsible for overseeing the day-to-day operations of an online store. This includes managing inventory, coordinating product shipments, and ensuring customer satisfaction. Additionally, they are responsible for overseeing the website's functionality, ensuring that it is easy to navigate and use. They may also work to optimize the site's SEO, develop marketing strategies, and analyze sales data to identify areas for improvement. Overall, the Ecommerce Operations Manager plays a critical role in ensuring the success of an online retail business.

What are the essential skills for a top-notch Ecommerce Operations Manager?

Supply chain management: Oversee product delivery and inventory control

Analytics: Analyze data to improve business performance

Process improvement: Streamline operations and increase efficiency

Project management: Drive project completion within scope and budget

Technical knowledge: Understand e-commerce platforms and software

Customer service: Enhance customer experience through processes and policies

Leadership: Motivate team to achieve goals and objectives

Communication: Foster collaboration with cross-functional teams

Problem solving: Resolve issues and mitigate risk

Strategic planning: Develop and execute e-commerce strategy

How to write an engaging job description for the Ecommerce Operations Manager role?

To write an engaging Ecommerce Operations Manager job description, highlight the key responsibilities of the role, such as managing inventory, overseeing customer service, and optimizing operational efficiency. Emphasize the importance of strong leadership skills and experience in ecommerce operations. Be specific about qualifications and requirements, and use clear language to attract top talent.

Who does an Ecommerce Operations Manager work with on daily basis?

An Ecommerce Operations Manager typically works within the E-commerce or Digital Marketing department of an organization. They collaborate closely with various teams such as marketing, sales, customer support, and supply chain on a daily basis. They usually report to higher-level management, such as the Director of E-commerce or Vice President of Digital Marketing, depending on the size and structure of the organization.

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