Client Services Executive Job Description

Looking to hire a rockstar Client Services Executive for your company? Read more about the role and use the job description template below to attract the best candidates.

Client Services Executive: role overview

The Client Services Executive is a crucial role in ensuring clients are satisfied with services. They act as a liaison between the client and the company, delivering solutions to any issues that arise. An ideal candidate should possess excellent communication and problem-solving skills, along with the ability to build and maintain strong relationships with clients.

Client Services Executive job description template

As a Client Services Executive, you will play a key role in ensuring the satisfaction of our clients. Your responsibilities will include managing client accounts, providing exceptional customer service, and developing effective strategies to meet client needs. You will be responsible for resolving any issues that arise, identifying opportunities for growth, and maintaining long-term relationships with clients. Ideal candidates for this position have excellent communication and problem-solving skills, as well as the ability to work well under pressure. Join our team and help us deliver outstanding client service every day.

Your responsibilities



  • Client-facing experience
  • Cross-functional collaboration skills
  • Results-driven approach
  • Ability to develop strategic plans
  • Effective communication skills
  • Excellent problem-solving skills
  • Experience in managing accounts
  • Strong negotiation skills
  • Attention to detail
  • Ability to work under pressure

Frequently asked questions

What does a Client Services Executive do?

Client Services Executives are responsible for maintaining strong relationships with clients by ensuring their satisfaction with the company’s products and services. They act as a liaison between clients and internal teams, providing support and addressing concerns. For instance, a Client Services Executive can assist a client with onboarding, managing their accounts, and resolving any issues. They also play a crucial role in identifying new business opportunities by upselling or cross-selling products or services. Overall, the Client Services Executive’s main objective is to provide excellent customer service and enhance client retention.

What skills make a great Client Services Executive?


How to write an engaging job description for the Client Services Executive role?

When crafting a job description for a Client Services Executive, it’s important to highlight the core responsibilities of the role, such as managing client relationships and ensuring customer satisfaction. In addition, emphasize the skills and qualifications needed for success, including strong communication and problem-solving abilities. Use clear and concise language, and be sure to include specific details about the company culture and any unique perks or benefits of the position.

Who does a Client Services Executive work with on daily basis?

A Client Services Executive typically works within the Client Services, Sales, or Account Management department of an organization. They interact daily with clients, account managers, and cross-functional teams. Their main point of contact within the organization includes their direct manager or team lead, who could be a Client Services Manager, an Account Director, or a Sales Manager. Additionally, they may collaborate with other professionals such as marketing, product development, and operations teams to ensure seamless service delivery to clients.

Ready to hire
the best
Client Services Executive?

Beyond job description: verify candidates' skills for the Client Services Executive role with Heroify assessments

Smart questions created by experts

Our questions are designed to assess candidates' actual skills in real-world business situations. We don't quiz on definitions or irrelevant facts that can be found easily online. Additionally, all questions are evaluated by experts with diverse experience and regularly updated, ensuring they measure precisely what you need.

Assessments tailored to your specific needs

At Heroify, we don't use pre-made assessments. Instead, we customize each assessment to meet your specific needs. We analyze your job offer to identify the skills that should be tested and include a diverse set of questions to ensure that the assessment is not only effective, but also captivating for candidates.

Scientifically-validated tools and methods

We work with psychometricians, work psychologists, and experts in artificial intelligence to ensure the maximum effectiveness, reliability, and objectivity of our assessments.

Advanced anti-cheating methods

We ensure that all candidates have equal opportunities to showcase their skills by using modern and user-friendly anti-cheating methods. The integrity and honesty of the results are guaranteed by measures such as question copying prevention and alerts that inform of window switching, among others techniques.

Create a customized Client Services Executive skills assessment in just 5 minutes!

Share essential details about the position and paste the job offer.
We analyze provided data to identify skills to assess, and select the most effective questions customized to meet the needs of the position, company, and industry.
Make the assessment even more personalized by including open-ended questions.
Invite candidates to take the assessment and impress them with instant feedback and smart questions.
Quickly and easily compare candidates based on their actual skills and hire the most qualified one for the job.
Copyright © 2022 Heroify. All Rights Reserved